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Shipping 

What We
Offer

Shipping Policy for PokeHeadquarterz

Thank you for shopping with PokeHeadquarterz! We are committed to providing a smooth and reliable shipping experience for all our customers. Please review our shipping policy below for important information regarding processing times, shipping rates, and delivery.

1. Processing Time:

  • Orders are processed 2-4 business days , orders are shipped out on Monday and Fridays 

  • Once your order has been processed, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods: We offer various shipping options to meet your needs:

  • Standard Shipping: 5-7 business days

  • Expedited Shipping: 2-3 business days

  • Overnight Shipping: 1 business day (available for orders placed before 12 PM EST)

3. Shipping Rates:

  • Shipping rates are calculated at checkout based on the weight and destination of your order.

4. International Shipping:

  • PokeHeadquarterz currently ships internationally to select countries. International shipping rates and delivery times vary by location.

  • Please note that customers are responsible for any customs duties, taxes, or fees incurred during the international shipping process.

5. Order Tracking:

  • Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order via the shipping carrier's website.

6. Address Accuracy:

  • Please ensure that the shipping address you provide is correct and complete. We are not responsible for delays or lost packages caused by incorrect or incomplete address information.

7. Shipping Delays:

  • While we strive to ensure timely deliveries, please be aware that shipping carriers may experience delays due to weather, holidays, or other unforeseen circumstances. We appreciate your patience during these times.

8. Lost or Damaged Packages:

  • If your package is lost or damaged in transit, please contact us immediately. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.

  • Please keep all packaging and photos of damaged items for claims purposes.

If you have any questions or concerns regarding your order, please feel free to contact us at support@pokeheadquarterz.com. We're here to help!

Thank you for choosing PokeHeadquarterz. Happy shopping!

 

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